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5 things you didn’t know about Quitline (13 7848)

You’ve probably heard of Quitline, but have you ever wondered exactly what they do and how they can help you quit smoking?

You've come to the right place. Let us fill you in on some of Quitline's special features.

1. Quitline can increase your chance of quitting

That’s right, using Quitline can help you quit successfully! Research has shown that using Quitline is one of the most effective ways to quit smoking. 

When you first call Quitline, you'll likely chat about how many cigarettes you smoke and your motivation to quit. You might discuss your typical smoking day and whether you've tried quitting before. Using this information, Quit counsellors can support you to set up a plan. Most calls last around 20 minutes. Quitline calls are confidential.

On its own Quitline is effective. But if you want the best chance of quitting this time round, Quitline plus either nicotine replacement therapy (NRT) (such as patches, gum or lozenge) or prescribed stop smoking tablets is the way to go. If you use NRT, combination therapy: nicotine patch plus a faster-acting product like mouth spray, lozenge or gum is the most effective. Talk to your doctor about the best option for you.

2. Quitline offers callbacks

If you like the idea of Quitline but don't have time today, book in a date with our Quit counsellors: use our request a callback form. Simply fill it out online, with your preference of time and date, and we will get back to you!

Otherwise you can give us a call on 13 7848 – we are open from 8am to 8pm Monday to Friday.

Request a callback here.

Also, ask about Quitline's callback service: we'll touch base with you every week or so in the first month or two of quitting. It's very effective and callers find it really helpful. 

3. Meet Aboriginal Quitline

Are you Aboriginal or Torres Strait Islander? Our Aboriginal Quit counsellors are ready to listen to your story and have a confidential yarn about how they can best support your journey to cut down or quit.

Plus they can link you up with local help if you want it! 

If you’d like to get in touch with our Aboriginal Quitline just let us know when you call on 13 7848. Or request a callback from one of our Aboriginal Quitline counsellors.

Get to know our Aboriginal Quit counsellors here.

4. Quitline can speak to you in your language

Is English your second language? You can still call Quitline! Simply let us know which language you would like when you ring up, we will then get an interpreter on the line to assist you.

Quitline is also proud to have a bi-lingual Quitline counsellor  in the team who speaks Cantonese and Mandarin!

5. Quitline counsellors are not the smoking police

No, Quitline is not here to tell you off if you haven’t quit yet, or if you’ve started smoking again. Instead, our friendly, non-judgemental Quitline counsellors are ready to listen, no matter what stage you’re at, or how many times you have tried to quit. 

Last updated June 2022.

You can help us improve by letting us know when you think we could do better and when we got it right. To help us improve, please go to Complaints, Compliments and Feedback page.

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