Information for professionals

Quit education Client groups Order resources
Skip to main content

How can Quitline help?

Quitline counsellors are trained experts in quitting smoking. They can give you small steps to help you break the habit and can support you over your quitting journey.

Quitline 13 7848 is a welcoming, confidential telephone service that can offer you tips and strategies to help you quit

Calling the Quitline is one of the most effective ways of quitting smoking. Our Quitline counsellors can also call you at a convenient time: request a callback.

Quitline counsellors are trained to listen and talk through ways to quit. You can also ask to speak to an Aboriginal Quitline counsellor.

You can call Quitline with a quick query but a typical first call takes around 10–20 minutes. The first call often covers your smoking history, your motivation to quit and how smoking fits into your life.

Research shows that the most effective way to quit smoking is a combination of coaching (such as the Quitline) and nicotine replacement therapy products or quitting medication.

Call the Quitline on 13 7848 between 8am and 8pm Monday to Friday, or request a callback. You can also ask to speak to an Aboriginal Quitline counsellor

What can the Quitline counsellors do for me?

  • Help you set up a plan that is tailored just for you.
  • Listen carefully and offer tips and strategies that suit you. 
  • Help to motivate you by listening carefully to your reasons for quitting smoking. 
  • Offer advice on nicotine replacement therapy (NRT) products (such as patches or gum) or quitting medication (Champix/varenicline). We recommend using Quitline plus a quitting medication or a combination of nicotine patch with a fast-acting product like mouth spray, gum or lozenge.
  • Discuss your last quit attempt. Quit counsellors can help you to draw on your experience to make a plan to quit.
  • Post you a quit pack or a quitting brochure.

Common questions about the Quitline

  • Who will be on the other end of the line? Our Quitline counsellors are qualified counsellors who have years of experience. Quitline counsellors understand that quitting is a complex process and that most people will have a number of goes at quitting before they quit for good. Quit counsellors are trained to listen carefully.
  • How long can I talk to them for? Many people call Quitline with a quick query, but a typical first call to Quitline takes around 10–20 minutes.
  • What will they want to know? Your call is confidential. This means you don't have to give your name if you don't want to. Quitline counsellors will generally ask you about your smoking history, your motivation to quit, an understanding of your smoking based on nicotine addiction, your habit, and the stress side of smoking. An essential part of the first Quitline call is to set up a plan for quitting that suits you. Quitline counsellors can also give advice about the different quitting methods and products. Quit counsellors are trained to help you to explore your desire to quit and to deepen it. Quitline can also offer a wide range of helpful resources.
  • Do I have to be currently trying to quit to talk to them? Not at all. If you’re a current smoker thinking about your options or a family member looking for advice on how to help a loved one, Quitline is there for you. 
  • Can I speak to the same Quit counsellor again? Unfortunately due to Quit counsellors’ working shifts it is difficult for us to allocate you a particular Quitline counsellor. Talking to different Quitline counsellors means getting a range of different tips. 
  • When is Quitline open? The Quitline is open from 8:00am to 8:00pm Monday to Friday. 
  • Does it cost anything to call? The cost of a local call (normal charges apply from a mobile phone). But you can also ask us to call you. Request a Quitline callback.
  • How well does Quitline work? Quitline is regularly reviewed for effectiveness. Studies show that Quitline greatly increases your chance of quitting and that most callers find Quitline really helpful.  

Give us a call

  • Call us on 13 7848 or request a Quitline callback. The Quitline is open from 8:00 am to 8:00 pm Monday to Friday. You can leave a message outside those hours and we'll call you back when Quitline opens.
  • Text us on 13 7848 and we'll call you back. 
  • If you are deaf or have hearing or speech impairment, you can call the National Relay Service to access the Quitline.
  • TTY users phone 13 3677 and ask for 13 7848.
  • Speak & Listen users phone 1300 555 727 then ask for 13 7848.
  • Internet relay users connect to the National Relay Service then ask for 13 7848.


Managing my weight
Motivation
NRT
Preparing to quit
Quitline
Support
Tips for others