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Taking action and providing support

Services are well placed to to assist communities and clients in quitting smoking. Quit can offer a series of suggested actions to begin this process.

Community and Social service agencies make an incredible contribution to improving the health and wellbeing of their clients and their community. These services also have an important role to play in empowering clients to quit smoking. Providing advice to clients who smoke by implementing three simple steps:

Start taking action today! Right now, your service can begin to consider the following actions to enhance its capacity to address smoking.

  1. Ask people about their smoking (start a conversation).
  2. Advise all smokers to quit and ex-smokers to stay quit.
  3. Help by offering support, referral pathways and accurate information.

It’s everyone’s responsibility to start the conversation. Asking at each visit reinforces the importance of stopping smoking, boosts motivation and will often trigger a quit attempt. Asking will also help you understand:

  • Why they smoke
  • Where they are at with their smoking (are they interested in quitting or cutting down)
  • Their reasons for quitting
  • Their smoking habits and triggers.

Advise all smokers to quit in a clear, non-confrontational and personalised way whilst discussing its health and wellbeing benefits.

“Stopping smoking is the single most important thing you can do for your health”

Also advise your clients on the best way to quit and stay quit. This includes:

  • behavioural support (Quitline, stop smoking services)
  • nicotine replacement therapy (NRT) or stop smoking medications.


Workers play a pivotal role in linking clients to available support. Help by referring and/or linking your clients to appropriate support such as:

Quitline (13 7848)

Quitline is a confidential counselling service, and can increase a caller’s chance of quitting successfully. Connect clients to Quitline (13 7848) through:

  • Completing an online referral
  • Using Quitline’s free callback service
Your client's GP:

Encourage clients to talk to their doctor about stopping smoking, and quitting medications. Let your clients know that some quitting medications are available at a lower cost on the PBS. For example the cost of nicotine replacement patches is about $6 with a concession card and a doctor’s script.

  • For more information on tools, strategies and supports encourage your client to visit the Quit website for smokers.
  • QuitTxt provides regular SMS messages with tips and encouragement for staying on track throughout a quit attempt.
  • QuitCoach is an interactive based resource to help smokers quit.  It does this by analysing answers to questions it asks, and generating free personal advice tailored to your needs, wherever you are in the quitting process. You are then able to download the advice.
  • My QuitBuddy is a free smartphone app that can help set personal goals, provide health information, achievement notifications and has cravings distractions.

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