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Training and resources for community and social services

Smoking is one of the major contributors to social disadvantage in Victoria. Compared to the general population, people accessing community and social services are more likely to smoke and find it more difficult to quit. Smoking increases financial stress and influences the cycle of poverty and disadvantage.

Staff working in community and social services are well placed to deliver smoking cessation brief advice to clients because they:

  • Work directly with people experiencing social and financial disadvantage
  • Have trusted relationships with clients
  • Are committed to improving clients' health and wellbeing
  • Are skilled and experienced in promoting positive behaviour change
  • Are devoted to the values of social justice, equity and fairness. 

Brief advice: Ask, Advise, Help

A brief advice conversation with a client about smoking is fast, simple and effective. 

Quit’s 3-step brief advice model focuses on identifying people who smoke and helping them access best practice tobacco dependence treatment: a combination of stop smoking medications and multi-session behavioural intervention through Quitline.

The brief advice model has three steps:

  • Ask all clients about smoking status and document this in their case file.
  • Advise clients who smoke to quit in a clear, non-confrontational and personalised way that focuses on the benefits of quitting, and advise of the best way to quit.
  • Help by offering a referral to Quitline (13 7848), and help clients to access stop smoking medications (such as nicotine replacement therapy).

Training for the community and social services workforce

Quit is developing a customised online training package for the community and social services workforce. Details of the release will be made available soon. 

For more information and to be kept informed please contact

Referring clients to Quitline

Quitline is a confidential, evidenced-based telephone counselling service.  Highly trained Quitline counsellors use behaviour change techniques and motivational interviewing over multiple calls to help people plan, make and sustain a quit attempt. By referring clients to Quitline you are helping them access free support and increasing the chance that they will be able to make a successful quit attempt.

There are two ways to refer clients to Quitline:


Quit have worked with stakeholders and consumers to develop a range of resources. You can order these through the Quit resource order form.

For staff

For clients

Tobacco in Australia: Facts & Issues

Tobacco in Australia: Facts & Issues is a comprehensive review of the major issues in smoking and health in Australia, compiled by Cancer Council Victoria.

Making smoking cessation brief advice part of routine practice

The AAH model can be used by staff working in community and social services in their everyday interactions with clients. It can also be used to guide organisation-wide systems change. The goal is to systematically embed smoking cessation care into routine practice. Read more. 

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