Using a Quitline advisor can double your chance of quitting successfully.
Request a Quitline callback or order a free Quit pack .
When you ring the Quitline, you can ask for a Quit pack to be sent free of charge and you can ask to speak to a trained advisor. Quitline also has Aboriginal or Torres Straight Islander Quitline advisors.
Quitline's friendly advisors understand that quitting is a complex process and that most people will have a number of goes at quitting before they quit for good. Quitline advisors are trained to listen carefully to you to help meet your needs.
Research shows that the Quitline call-back service can significantly increase your chance of quitting. Around 40% of smokers who used Quitline’s call-back service successfully quit smoking. This figure is based on a survey conducted 6 months after callers received assistance from Quitline. Based on a recent evaluation of the Quitline, nearly all callers found the advisors really helpful, friendly and approachable.
Advisors can also help you work out how you can be of support if someone you care about smokes.
Remember: the most effective way of quitting smoking is:
Coaching (e.g. Quitline) + Nicotine Replacement Product or Quitting Medication
Quitline can also offer advice on the range of quitting products available including how to use them and how well they work.
What is Quitline?
- Quitline is available from 8:00 am to 8:00 pm, Monday to Friday from anywhere in Australia for the cost of a local call (except for mobile phones – normal charges apply).
- Your call is confidential. This means you don't have to give your name if you don't want to.
- If you are deaf or have hearing or speech impairment, you can call the National Relay Service (NRS) to access the Quitline.
- TTY users phone 13 3677 and ask for 13 78 48.
- Speak & Listen users phone 1300 555 727 then ask for 13 78 48.
- Internet relay users connect to the NRS then ask for 13 78 48.
- For more information about NRS see www.relayservice.com.au
Preparing to quit and Quitline
Many people call Quitline with a quick query but a typical first call to Quitline takes around 10 - 20 mins. The call will cover your smoking history, your motivation to quit, an understanding of your smoking based on the nicotine addiction, your habit, and the stress side of smoking. An essential part of the first Quitline call is to set up a plan for quitting that suits you. Quitline advisors can also give advice about the different quitting methods and products. Quitline advisors are trained to help you to explore your desire to quit and to deepen it. Quitline can also offer a wide range of written and other resources which are helpful.
Quitline’s call-back service
The Quitline has a call-back service where you can book a time for Quit to call you . Callers are typically offered around six call-backs over their quitting journey. Many smokers enjoy this support and like the idea that Quitline will keep them covered for the difficult first few weeks of quitting. There’s flexibility in how the calls are booked but they typically take the form of two calls before quitting and then four calls after you’ve quit.
How Quitline can help ...