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Quitline

Quitline is an extremely effective telephone support and coaching service.see the coaching selection guide

Request a Quitline Callback

Call Quitline today on 13 7848.

Using a Quitline advisor can double your chance of quitting successfully.

When you ring the Quitline, you can ask for a Quit pack to be sent free of charge and you can ask to speak to a trained advisor.

You can also ask to speak to an Aboriginal Quitline advisor - find out more, and meet our friendly team.

Quitline's friendly advisors understand that quitting is a complex process and that most people will have a number of goes at quitting before they quit for good. Quitline advisors are trained to listen carefully to you to help meet your needs.

Research shows that the Quitline call-back service can significantly increase your chance of quitting. Around 40% of smokers who used Quitline’s call-back service successfully quit smoking. This figure is based on a survey conducted 6 months after callers received assistance from Quitline. Based on a recent evaluation of the Quitline, nearly all callers  found the advisors really helpful, friendly and approachable.

Advisors can also help you work out how you can be of support if someone you care about smokes.

Remember: the most effective way of quitting smoking is:

Coaching (e.g. Quitline)   +   Nicotine Replacement Product or Quitting Medication

Quitline can also offer advice on the range of quitting products available including how to use them and how well they work.

Operating hours during the holiday season

Closed - Thursday 25 December

Closed - Friday 26 December

Open 8am - 8pm Monday 29 December

Open 8am - 8pm Tuesday 30 December

Open 8am - 8pm Wednesday 31 December

Closed - Thursday 01 January

Open 8am - 8pm Friday 02 January

What is Quitline?

Preparing to quit and Quitline

Many people call Quitline with a quick query but a typical first call to Quitline takes around 10 - 20 mins. The call will cover your smoking history, your motivation to quit, an understanding of your smoking based on the nicotine addiction, your habit, and the stress side of smoking. An essential part of the first Quitline call is to set up a plan for quitting that suits you. Quitline advisors can also give advice about the different quitting methods and products. Quitline advisors are trained to help you to explore your desire to quit and to deepen it. Quitline can also offer a wide range of written and other resources which are helpful.

Quitline’s call-back service

The Quitline has a call-back service where you can book a time for Quit to call you . Callers are typically offered around six call-backs over their quitting journey. Many smokers enjoy this support and like the idea that Quitline will keep them covered for the difficult first few weeks of quitting. There’s flexibility in how the calls are booked but they typically take the form of two calls before quitting and then four calls after you’ve quit.

Requst a callback

How Quitline can help ...

Extra Quitline info

  • Quitline is available from 8:00 am to 8:00 pm Monday to Friday from anywhere in Australia for the cost of a local call (except for mobile phones – normal charges apply). 
  • Your call is confidential. This means you don't have to give your name if you don't want to.
  • If you are deaf or have hearing or speech impairment, you can call the National Relay Service (NRS) to access the Quitline.
  • TTY users phone 13 3677 and ask for 13 78 48.
  • Speak & Listen users phone 1300 555 727 then ask for 13 78 48.
  • Internet relay users connect to the NRS then ask for 13 78 48.
  • For more information about NRS see www.relayservice.com.au

 

Coaching Selection Guide

Coaching options are below. Click "View details" for more information. Choosing the Best Way to Quit will also provide more details about the best quitting options.

Method Respected Provider Level of Support Cost Availability Personal Style Tips
Yes You can choose low, medium or high Cost of a local call (except on mobile phones) Available by phone Monday to Friday 8am - 8pm. People who like talking on the phone, like one-on-one contact and want strong support
Call the Quitline before you quit. Your chances of quitting are better if you speak with an advisor several times. You can also join the Quitline's callback service. The most effective way to quit is to combine Quitline with either a nicotine replacement product or quitting medication.
Yes Medium Cost of Internet access Constant People who prefer using a computer
Use QuitCoach several times while you are quitting. One of the most effective way to quit is to combine QuitCoach with either a nicotine replacement product or quitting medication.
If you're unsure, call the Quitline. Or order a Quit Pack here. Low Varies, often free Constant People who like to read and learn alone and people who prefer using a computer without much support
Practise the suggested exercises. Also, does this method offer realistic success rates? (Be very cautious if the number claimed is more than 50%.) Is the support offered by a well-known, respected organisation/publisher? Does the author have special training to help people quit smoking? Do you understand what you will be doing? Do you have to do any work? (Be cautious if there is a claim that you can quit without having to do anything!) Is it costly? (The more you pay, the more you need to check the credibility of the service.)
See registered health professional who is trained in helping people quit smoking. High Varies Usually at set times and locations People who prefer a one-to-one contact and want to talk to an advisor at scheduled times.
Check the advice covers problem solving and skills training, such as recognising smoking triggers and planning for risky situations. Also, does this method offer realistic success rates? Be very cautious if the number claimed is more than 50%. Is the support offered by a well-known, respected organisation? Does the practitioner have special training to help people quit smoking? Is the number of sessions too high or too low? (Be wary of anyone claiming high levels of success in less than four sessions.) Do you understand what you will be doing? Do you have to do any work? (Be cautious if there is a claim that you can quit without having to do anything!) Is it costly? (The more you pay, the more you need to check the credibility of the service.)

Save your work

Quitting takes practice. Save the work you've done on this page to help create a personalised quitting approach that works for you.

 

Real life stories

Finally I've done it!

I am 42 and was a smoker for the better part of 30 years. I tried many times to quit and failed. I watched my mother succumb to lung cancer and even that didn't stop me. It did make me realise it...

Read more of this story ›