Quitline

What is Quitline?

Quitline is an extremely effective telephone support and counselling service that increases a smoker’s chance of quitting successfully.

The service is free to use, and is the cost of a local call. Quitline is available from 8:00 am to 8:00 pm Monday to Friday by calling 13 7848.

What goes on in a usual call?

Quit Specialists understand that quitting is a complex process and that most people will have a number of attempts at quitting before they quit for good.

A typical first call to Quitline takes around 10 to 20 minutes, although follow up calls are generally much shorter. The call will cover:

  • The individual’s smoking history
  • Reasons for quitting
  • An understanding of smoking based on nicotine addiction
  • The stress side of smoking
  • Developing a plan for quitting that suits the individual

Quit Specialists can also give advice about the different quitting methods and products.

How to refer a client or patient to Quitline

Have a client or patient that could benefit from Quitline support? Complete either our online referral form or send a fax referral.  

The Quitline call-back service

Quitline can call you. Let your clients or patients know that they can arrange a time for a Quit Specialist to call them at a time of their choosing. Simply fill in some brief details on our Quitline callback page and one of our Quit Specialists will be in touch.

Aboriginal Quit Specialists

Smoking is the leading cause of death and disease in Aboriginal communities.

Quitline has three Aboriginal Quit Specialists ready to take calls from the Victorian Aboriginal community. To speak with one of Quitline’s Aboriginal Quit Specialists, call Quitline on 13 7848 or fill in some brief details on our Quitline callback page, including the dropdown that asks whether you identify as Aboriginal and/or Torres Strait Islander. To find out more about Quitline’s Aboriginal Quit Specialists, visit our Aboriginal communities page.