Information for professionals

Quit education Client groups Order resources
Skip to main content

How can Quitline help?

Quitline counsellors are qualified experts in stopping smoking. They can give you small steps to help you break the habit and can provide support, even if you’re not completely ready to quit just yet.

Quitline 13 7848 is a welcoming, confidential telephone counselling service. Quitline counsellors can offer you tips and strategies to help you quit.

Calling the Quitline is one of the most effective ways of stopping smoking. Our Quitline counsellors can also call you at a convenient time: request a callback.

Quitline counsellors are qualified to listen and talk through ways to quit. You can also ask to speak to an Aboriginal Quitline counsellor.

You can call Quitline with a quick query but a typical first call takes around 10–20 minutes. The first call often covers your smoking history, your motivation to quit and how smoking fits into your life

Research shows the most effective way to stop smoking is a combination of counselling  (such as Quitline 13 7848) and stop smoking medications, like nicotine replacement therapy (NRT) or prescribed stop smoking tablets.

Call the Quitline on 13 7848, or request a callback. You can also ask to speak to an Aboriginal Quitline counsellor

What can Quitline counsellors do for me?

  • Help you set up a plan tailored just for you.
  • Listen carefully and offer tips and strategies that suit you.
  • Help motivate you by listening carefully to your reasons for stopping smoking.
  • Offer general information on stop smoking medications such as nicotine replacement therapy (NRT) or prescribed stop smoking tablets. We recommend using Quitline (13 7848) together with a stop smoking medication. Speak to your doctor or pharmacist to see whether a stop smoking medication would be suitable for you.
  • Discuss how you might’ve tried to quit in the past. Quitline counsellors can help you draw on your experience to make a plan to quit.
  • Post you a resource pack or a stop smoking brochure.

Common questions about Quitline

  • Who will be on the other end of the line? Our Quitline counsellors are qualified counsellors who have years of experience. Quitline counsellors understand quitting is a complex process and that most people will have several goes at quitting before they quit for good. Quitline counsellors are trained to listen carefully.
  • How long can I talk to them? Many people call Quitline with a quick query, but a typical first call takes around 10–20 minutes.
  • What will they want to know? Your call is confidential. This means you don't have to give your name if you don't want to. Quitline counsellors will generally ask you about your smoking history, your motivation to quit, an understanding of your smoking based on nicotine dependence, your habit, and the stress side of smoking. An essential part of the first Quitline call is to set up a plan for stopping smoking that suits you. Quitline counsellors can also give advice about the different stop smoking medications. Quitline counsellors are trained to help you to explore your desire to quit and to deepen it. Quitline can also offer a wide range of helpful resources.
  • Do I have to be currently trying to stop smoking to talk to them? Not at all. If you’re currently smoking and thinking about your options, or you're a family member looking for advice on how to help a loved one, Quitline is there for you.
  • Can I speak to the same Quitline counsellor again? Unfortunately due to Quitline counsellors’ working shifts it is difficult for us to allocate you a particular Quitline counsellor. Talking to different Quitline counsellors means getting a range of different tips.
  • When is Quitline open? Quitline operates at different times in different states and territories. Check your local Quitline website for more information. In Victoria, Quitline operates Monday to Friday, 8am - 8pm.
  • Does it cost anything to call? The cost of a local call (normal charges apply from a mobile phone). But you can also ask us to call you, for free. Request a Quitline callback.
  • How well does Quitline work? Quitline is regularly reviewed for effectiveness. Studies show that Quitline greatly increases your chance of stopping smoking and that most callers find Quitline really helpful.

Give us a call

Last updated October 2021.

You can help us improve by letting us know when you think we could do better and when we got it right. To help us improve, please go to our Complaints and Compliments page.

Managing my weight
Preparing to quit
Tips for others