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Quit makes quite a difference

Calling Quitline 13 7848 can make the difference. In fact talking to one of our expert Quitline counsellors is one of the most effective ways to quit smoking.

A Quitline counsellor will support you

Quitting cigarettes can feel overwhelming. We know that lots of people try to quit many times before they quit for good. You may even feel like you’ve tried everything. We also know that when you're quitting smoking, slip ups can happen. 

We get what you’re going through. 

Our Quitline counsellors, many of whom are ex-smokers, are trained experts. They will listen and find strategies and tips that suit you. 

You also can ask to speak to an Aboriginal Quitline counsellor. It's a culturally safe place to have a yarn.

Wherever you are on your quitting journey, we're here for you. 

What to expect when you call Quitline

You can call Quitline with a quick question, but a typical first call takes around 10–20 minutes. 

The first call often covers your smoking history, your motivation to quit and how smoking fits into your life. 

After your first call, we can support you on your entire quit journey with a number of callbacks. The timing is up to you, but you'll typically get around 6 or so calls to help you stay on track. 

Our Quitline counsellors can:

  • Help you set up a plan that is tailored just for you.
  • Listen carefully and offer tips and strategies that suit you. 
  • Help to motivate you by listening carefully to your reasons for quitting smoking. 
  • Offer advice on nicotine replacement therapy (NRT) products (such as patches or gum) or quitting medication. We recommend using Quitline plus a quitting medication or a combination of nicotine patch with a fast-acting product like mouth spray, gum or lozenge.
  • Discuss your last quit attempt. Quit counsellors can help you to draw on your experience to make a plan to quit.
  • Post you a quit pack or a quitting brochure. 

Give us a call

  • Call us on 13 7848 or request a Quitline callback. The Quitline is open from 8:00 am to 8:00 pm Monday to Friday. You can leave a message outside those hours and we'll call you back when Quitline opens.
  • Text us on 13 7848 and we'll call you back. 
  • If you are deaf or have hearing or speech impairment, you can call the National Relay Service to access the Quitline.
  • TTY users phone 13 3677 and ask for 13 7848.
  • Speak & Listen users phone 1300 555 727 then ask for 13 7848.
  • Internet relay users connect to the National Relay Service then ask for 13 7848.

Tips for others

Explore other support options

There are a range of support options available to help you quit.

Free Quit Support

Calling the Quitline increases your chance of quitting successfully.
Quit Specialists are trained to listen carefully to you to help meet your needs.

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