Quitline (13 7848) is a confidential, evidence-based telephone counselling service. The Victorian Quitline operates Monday to Friday, 8am to 8pm AEST.
Highly skilled, friendly Quitline counsellors deliver behavioural interventions to help people stop smoking. This includes helping people to:
- Identify and manage triggers to smoke
- Manage nicotine withdrawal symptoms and cravings
- Build motivation, skills and confidence to quit
Aboriginal Quitline is also available to support Aboriginal and Torres Strait Islander people who smoke.
Quitline is tailored to meet the needs of priority populations, including people living with a mental illness, youth and pregnant women.
People who have a hearing or speech impairment can call via the National Relay Service. The option of an interpreter is also available for people who speak a language other than English.
There are many ways to contact Quitline:
- Call 13 7848 (cost of a local call, higher from mobile phones)
- Text ‘call back’ to 13 7848
- Complete a ‘request a call back’ form online
- Health professionals can complete an online referral form
For more information about the Quitline, and what to expect from a call please click here.
For more information about the Quitline's purpose, mission and scope click here.
Learn about Your rights and responsibilities as a Quitline user.
You can help us improve by letting us know when you think we could do better and when we got it right. To help us improve, please go to our Complaints and Compliments page.
Commitment to Child Safety
All children involved with Quitline have a right to feel and be safe, heard and happy. Quitline is committed to being a child safe and child friendly service that recognizes and respects the rights of children and young people. We recognize our responsibilities in keeping children safe from harm or risk of harm by people associated with this service. We have a zero-tolerance approach to harming children or putting them at risk of harm, and will ensure child harm and risk of harm are prevented, responded to and reported appropriately.
Quitline is committed to respecting and supporting children and young people in age-appropriate ways that are culturally safe and inclusive. Quitline encourages the reporting of concerns; we will respond to complaints promptly, thoroughly and fairly, and to immediately act to secure protection for children at risk.
Please do give us feedback – we want to improve how we help young people:
Our Complaints and Compliments management procedures are designed to support children, young people, vulnerable adults and their guardians or carers to make a complaint and be part of the complaints management process.