Ways to get in touch
Whether you're just starting your quitting journey or you're further along in the process, Quitline counsellors are here to help you.
How to contact us
Our Quitline counsellors provide friendly, supportive counselling to help you understand the harms of smoking or vaping and the benefits of quitting. Our team will guide you through various quitting methods and offer helpful tips to manage cravings, in a welcoming and non-judgemental manner.
We have Aboriginal and Torres Strait Islander counsellors who can support mob to quit smoking or vaping. Call 13 7848 and ask to speak with an Aboriginal and Torres Strait Islander counsellor for culturally safe support.
Quitline is a safe space to empower people in LGBTIQA+ communities who smoke or vape to quit. LGBTIQA+ individuals will also find peers working in the service.
Call Quitline 13 7848
Quitline counsellors are trained to listen carefully to you to help meet your needs.
Request a callback
Can't call right now? We can get back to you at a time that works for you.
Message us
Reach out through your preferred messaging platform. We'll respond as soon as possible during business hours. (VIC, SA, NT, WA and ACT only)
Accessible Support Options
Need an interpreter?
Call 13 7848 and ask for one, or to see how. We’ll call you back with an interpreter in your language.
Using the National Relay Service?
TTY: 13 3677, then ask for 13 7848
Speak & Listen: 1300 555 727, then ask for 13 7848
Internet relay: Connect online and ask for 13 7848
Request a callback
Can't call right now? We can get back to you at a time that works for you.
Quitline is a free, non-judgemental and confidential service to support people who are looking to quit smoking or vaping. Quitline counsellors will help motivate you, build your quit plan, provide tips and so much more.
Looking for a Yarn?
Quitline services across Australia have Aboriginal and Torres Strait Islander counsellors who are ready to empower Aboriginal and Torres Strait Islander people who want to quit smoking or vaping. They can also support Community who are using vapes to quit the smokes. To get culturally sensitive support to quit anywhere across Australia, call 13 7848 and ask to speak with a counsellor for Aboriginal and Torres Strait Islander Communities.
Are you a concerned about a young person vaping?
Quitline counsellors are able to support young people to quit vaping. About a third of teens have tried vaping. Don't be left in the dark – get the facts and learn how to start the conversation with young people in your life about the harms of vaping.
What can Quitline counsellors do for me?
Quitline interpreter service, national relay and more
Interpreter service for languages other than English
Call 13 7848 and tell us you need an interpreter. We will get an interpreter in your language as soon as possible. Watch the video below to learn how to chat with Quitline using an interpreter.
You can also fill out the Request a callback form and tick the 'Interpreter required' box.
If you are referring a client or patient to Quitline, you can request an interpreter via the Quitline referral form.
If you are deaf or have a hearing or speech impairment, you can call the National Relay Service to access the Quitline.
TTY users phone 13 3677 and ask for 13 7848.
Speak & Listen users phone 1300 555 727 then ask for 13 7848
Internet relay users connect to the National Relay Service then ask for 13 7848.
VIC - Monday - Friday 8am to 8pm, Saturday 10am to 5pm. Sunday and Public holidays - Closed
ACT - Monday - Friday 8am to 8pm, Saturday 9am to 5pm. Sunday and Public holidays - Closed
NSW - Monday - Friday 8am to 8pm, Saturday 9am to 5pm. Sunday and Public holidays - Closed
NT - Monday - Friday 8am to 8pm, Weekends and Public holidays - Closed
QLD - Monday - Friday 8am to 8pm, Weekends and Public holidays - 8:30 am to 5pm
SA - Monday - Friday 8am to 8pm, Weekends and Public holidays - Closed
TAS - Monday - Friday 8am to 8pm, Weekends and Public holidays - Closed
WA - Monday - Friday 8am to 8pm, Saturday 10am to 5pm. Sunday and Public holidays - Closed