Information for professionals

Quit education Client groups Order resources
Skip to main content

What is the Quitline?

So what exactly does the Quitline do? How can we help you stay quit?

The Quitline is a welcoming, confidential telephone service that can offer you advice and information to help you quit.

Calling the Quitline is one of the most effective ways of quitting smoking. They can also call you at a convenient time: request a callback.

Quit Specialists are friendly and they understand that quitting is tough. You can also ask to speak to an Aboriginal Quit Specialist.

You can call Quitline with a quick query but a typical first call takes around 10–20 minutes. The first call often covers your smoking history, your motivation to quit and how smoking fits into your life. 

What else can Quitline can do?

  • Offer advice on quitting products like nicotine replacement therapy (NRT) products (such as patches or gum) or quitting medication (Champix/varenicline). For example, we recommend using Quitline plus a quitting medication or a combination of nicotine patch with a fast-acting product like mouth spray, gum or lozenge.
  • Sign you up to Quitline’s callback service and call you at an agreed time in the early weeks of quitting. Or request a Quitline callback.
  • Post you a quit pack. 

Quitline is available from 8:00 am to 8:00 pm Monday to Friday for the cost of a local call (except for mobile phones – normal charges apply). 

If you are deaf or have hearing or speech impairment, you can call the National Relay Service to access the Quitline.

  • TTY users phone 13 3677 and ask for 13 7848.
  • Speak & Listen users phone 1300 555 727 then ask for 13 7848.
  • Internet relay users connect to the National Relay Service then ask for 13 7848. 
Better lifestyle
Preparing to quit
Tips for others